Support

Support

Setup

11Opening your Blueberry Trading Account

It is absolutely critical that you read this document to gain a better understanding of the trading you will be doing.

Under ASIC regulation Blueberry need to ask you a number of questions to determine your suitability to trade Contracts for Difference.  Four of the questions are ‘Auto Fail’, as in, if you get them wrong you cannot continue with your application. While the above document will assist with the account opening process, currently there is no second chance if you fail the questions. Therefore please call us before you attempt the account application on 0429 901 930 and we will explain the process. (We cannot answer the questions for you.)

When you are ready, click on this link to open your trading account with Blueberry.

Once you have passed the questions you need to select your account type.  You need a RAW account for all systems and select AUD for your currency and MetaTrader 5 for your platform.  Leverage of 30:1 is standard.

Once you receive your Account Number from Blueberry please email it to support@aats.au and we will license it for you.

22Setting up your VPS

Use this link to get your VPS
You need the ‘BASIC VPS’, hosted in London.  It will take around 20 minutes for the VPS to be ready.  When it is, refer to the below PDFs depending on your computer.

Setting up your VPS using a Mac
Setting up your VPS using a PC

33Downloading the Blueberry Trading Platform

Refer to this Downloading your Blueberry Platform PDF.  If not using a VPS start at Step 5.

When prompted use this link to Download your MT5 Platform.

If you are not using a VPS then simply click on the Blueberry MT5 Download link and install it on your computer as per the PDF.

44Setting up your MetaTrader 5 platform

Maintenance

55Maintaining your VPS
FXVM recommends that you reboot your VPS on a weekly basis. Before you do the reboot, perform any updates as advise by FXVM.  
This PDF guides you through the rebooting process: Rebooting your VPS.
66Setup Error Messages

Refer to this Setup Error Messages PDF if you encounter any error messages whole setting up.  If your error message is not covered here please screenshot the message and email it to support@aats.au.

77Reloading your AATS software

When ever you feel you have an issue on a chart just reload the software as per this video: Reloading Your Software It only takes a moment.

88Update your trading software

When we release updates to the software they will be loaded into the download portal and you will be advised by email.  Use this PDF to guide you through the process.

99Sending trading logs to the support team
1010What to do if the smiley face stops smiling

Watch instructional video here.

1111Using the Global Profit Target feature
This is an optional feature that lets you capture a preset amount of open profit by closing all trades automatically when the profit level is reached.  It works on all systems.
 
Check out the Using the Global Profit Target PDF to see examples of its use as well as detailed instructions on how to implement it on your platform.

General

1212Understanding the MetaTrader 5 platform

This video gives a basic overview of the platform: Navigating the MT5 Platform.

1313Trading History

Use this link Latest Trade Results to access the most recent trades on each software. Check against your trades and report any discrepancies to support@aats.au  Essentially your trades should be triggered at the same time as the reference account but your entry price may be a little different due to the dynamic nature of the markets. This small difference in entry price will mean a slightly different stop level, and hence your exit price may vary also. The important thing here is that you are getting the same trades.

You can also find our historical trades.

1414Manually adjusting your trades and switching your platform on & off

Trading History

1515Viewing and Downloading your Trading History

Use this PDF to show you how to view or download your trading history.

Error Messages

1616Understanding error messages