How do I turn the software on & off and manage stop losses?

How to switch the software on and off

Support

Q: How do I set up my Metatrader 4 platform?

Before you install the software we need to license it. You need to send a screenshot of your Eightcap account number either from your welcome email or the top left corner of your Eightcap platform. The welcome email includes a link to download the software from our OneDrive. Download the files and install as per this video: M15 Fx Installation.

Q: How do I check my trades?

Use the link below to access the most recent trades on each software. Check against your trades and report any discrepancies to my email or support@aats.au or via the google drive link. Essentially your trades should be triggered at the same time as the reference account but your entry price may be a little different due to the dynamic nature of the markets. This small difference in entry price will mean a slightly different stop level, and hence your exit price may vary also. The important thing here is that you are getting the same trades.

Q: I have an error message, what does it mean?

View our Error Report Document.

Q: How do I send my trading logs to you if there is an issue?

How to send us your trading logs.

Setup

How do I Set up my trading account?

As part of the account opening process you are asked 8 questions about trading. You need to get 7 correct. Eightcap have produced an e-book which provides the necessary information. You can access the e-book here: Start Trading on Financial Markets the Essentials. If you fail on the first attempt you can have a second go, but make sure you re-read the e-book and any other resources that Eightcap send you. When you are ready to open the account click on this link: Join Eightcap and watch this video: Download Eightcap

How do I set up my Metatrader 4 platform?

Download the files from the link in your welcome email and then install them as per the video for your system:

How do I set up my VPS

These instructions are for our recommended VPS provider FXVM. Firstly click on this link: FXVM and order a VPS. Once set up log in using the credentials provided. Then watch this video as to how to get your MetaTrader 4 onto the VPS: Installing Eightcap on your VPS Once the platform is on your VPS set it up as per the video in your welcome email.

Maintenance

How do I maintain my MT4 platform?

Watch instructional video here.

How do I maintain my VPS?

FXVM recommends that you reboot your VPS on a weekly basis. Before you do the reboot, perform any updates as advise by FXVM.

This video guides you through the rebooting process: FXVM VPS Re-Booting.

How do I reload my software?

When ever you feel you have an issue on a chart just reload the software as per this video: Reloading Your Software It only takes a moment.

How do I send my trading logs to you if there is an issue?

How to send us your trading logs?

How do I update my Trading Software?

Watch instructional video here.

General

How do I understand the Metatrader 4 platform?

This video gives a basic overview of the platform: Navigating the MT4 Platform.

How do I check my trades?

Use this link Latest Trade Results to access the most recent trades on each software. Check against your trades and report any discrepancies to support@aats.au Essentially your trades should be triggered at the same time as the reference account but your entry price may be a little different due to the dynamic nature of the markets. This small difference in entry price will mean a slightly different stop level, and hence your exit price may vary also. The important thing here is that you are getting the same trades.

How do I send my trading logs to you if there is an issue?

How to send us your trading logs?

How to manually adjust my trades and switch my platform on & off?

Watch instructional video here.

Error Messages

I have an error message, what does it mean?

Error Report Document.

What do I do if the smiley face stops smiling?

This can generally be fixed by reloading the software onto the relevant chart. Watch this video: Reloading Your Software.